Question 1

Our PSA already handles billing. Why would we need this?

Accepted Answer

Your PSA handles the billing records you put into it. It does not know when vendor quantities changed, a Microsoft SKU was renamed, or an agreement drifted unless someone updated those billing lines correctly. Leakage Finder acts as a check on the systems by comparing vendor or distributor exports against PSA billing and showing the gap before invoices go out.

Question 2

What kinds of billing issues does it catch?

Accepted Answer

It is built to surface unbilled seats, quantity mismatches, product-name mismatches, vendor lines with no PSA billing equivalent, and PSA lines that no longer have a live vendor record.

Question 3

We are a small MSP. Is this still worth doing?

Accepted Answer

Yes, because even a handful of missed recurring items can matter. The Free plan gives you a low-friction way to validate the gap on your own exports, and the paid plans are there when monthly reconciliation becomes part of your regular workflow.

Question 4

Is the free audit a full audit or a preview?

Accepted Answer

The sample audit is a complete representative walkthrough using demo data. The Free plan includes 3 audits on your own exports and shows your leakage total plus the first 3 findings. A 30-day paid-plan trial unlocks every result, export, and recovery tool before you are charged.

Question 5

How does the 30-day trial work?

Accepted Answer

New paid customers get 30 days of full Starter or Pro access. Stripe collects a payment method when the trial starts, but nothing is charged until the trial ends. You can cancel from Billing before day 30 and you will not be charged. The introductory trial is available once per customer.

Question 6

Setup sounds like a pain. What is actually involved?

Accepted Answer

There is no long implementation project. You sign in, upload a vendor or distributor export and a PSA billing export, review the flagged rows, and decide what to correct. It is built for review-and-approve, not a giant migration.

Question 7

Do I need a PSA integration?

Accepted Answer

No. Leakage Finder is currently built around CSV exports. If your PSA can export billing lines with client, product, quantity, and price information, you can run a reconciliation without connecting directly to the PSA.

Question 8

What if I already use Gradient, ConnectWise, or Zomentum?

Accepted Answer

Use Leakage Finder as a focused reconciliation check alongside the tools you already have. It compares vendor billing exports against PSA billing data and gives you a line-item review queue; it does not replace your PSA, quoting system, or billing process.

Question 9

Is this a security or data leakage tool?

Accepted Answer

No. Leakage Finder is not DLP, cybersecurity monitoring, or data leak prevention software. The leakage here is missed MSP billing revenue: unbilled licenses, under-billed items, mismatched quantities, and orphaned records.

Question 10

Is my data safe?

Accepted Answer

CSV files are parsed in the browser and saved runs store structured reconciliation results tied to your account, not raw CSV file uploads. Supabase row-level security scopes saved results to the signed-in user, and user data is not sold.

Question 11

What happens if I find gaps and need to explain them to clients?

Accepted Answer

The output gives you a clean line-item review so you can see exactly which client, product, and quantity changed and what the monthly dollar impact is. That makes it easier to explain a billing correction as a reconciliation issue you found and fixed, instead of a vague pricing change.

Question 12

Will this change my PSA?

Accepted Answer

No. Leakage Finder is intentionally review-and-approve, not blind writeback. It shows your team the mismatches, exports the findings, and lets you decide what should be corrected in the PSA.

Client	Product / Service	Vendor Qty	PSA Qty	Delta	Monthly leakage	Review signal
Northwind Dental Group Vendor quantity exceeds billed quantity	Microsoft 365 Business Premium	42	36	+6	$54	Exact matchUnder-billed
Harbor Legal LLP Billing line reconciles cleanly	Exchange Online Plan 1	18	18	0	$0	Exact matchExact
Summit Build Co. Matched after normalization at 92% confidence	Microsoft 365 E3	51	44	+7	$77	Fuzzy matchUnder-billed
Summit Build Co. Matched after normalization at 90% confidence	Microsoft Teams Phone Standard	20	16	+4	$24	Fuzzy matchUnder-billed
Blue Mesa Care Vendor line has no PSA billing equivalent	Microsoft Defender for Business	33	0	+33	$198	No PSA matchLeaking

Find the money your PSA is missing.

Validate the billing gap before committing to a new system.

Use the exports you already have

No blind PSA writeback

Review data handling first

Self-serve from first click

See what a worked billing gap looks like before it reaches the invoice.

Vendor vs PSA gaps surfaced line by line

Run the same check on your own billing data.

Two exports in. A prioritized fix list out.

Upload the two files that should agree

See every line that needs attention

Review and export the fix list

Start with proof. Continue with monthly reconciliation.

Questions worth answering before you upload billing data.

Finish the first audit without a call.

See the complete result before uploading your own data.