Question 1

Our PSA already handles billing. Why would we need this?

Accepted Answer

Your PSA handles the billing records you put into it. It does not know when vendor quantities changed, a Microsoft SKU was renamed, or an agreement drifted unless someone updated those billing lines correctly. Leakage Finder acts as a check on the systems by comparing vendor or distributor exports against PSA billing and showing the gap before invoices go out.

Question 2

What kinds of billing issues does it catch?

Accepted Answer

It is built to surface unbilled seats, quantity mismatches, product-name mismatches, vendor lines with no PSA billing equivalent, and PSA lines that no longer have a live vendor record.

Question 3

We are a small MSP. Is this still worth doing?

Accepted Answer

Yes, because even a handful of missed recurring items can matter. The Free plan gives you a low-friction way to validate the gap on your own exports, and the paid plans are there when monthly reconciliation becomes part of your regular workflow.

Question 4

Is the free audit a full audit or a preview?

Accepted Answer

The sample audit is a representative preview using demo data. The Free plan also includes 3 audits on your own exports, so you can run a real validation on live vendor and PSA files before deciding whether to make it part of your monthly process.

Question 5

Setup sounds like a pain. What is actually involved?

Accepted Answer

There is no long implementation project. You sign in, upload a vendor or distributor export and a PSA billing export, review the flagged rows, and decide what to correct. It is built for review-and-approve, not a giant migration.

Question 6

What happens if I find gaps and need to explain them to clients?

Accepted Answer

The output gives you a clean line-item review so you can see exactly which client, product, and quantity changed and what the monthly dollar impact is. That makes it easier to explain a billing correction as a reconciliation issue you found and fixed, instead of a vague pricing change.

Question 7

Will this auto-update my PSA?

Accepted Answer

No. Leakage Finder is intentionally review-and-approve, not blind writeback. It shows your team the mismatches, exports the findings, and lets you decide what should be corrected in the PSA.

Start with proof. Keep it in place every billing cycle.

Frequently Asked Questions

Start with proof. Keep it in place every billing cycle.

Frequently Asked Questions